Refund policy

Effective Date: June 24, 2026
Contact: [chandevab@gmail.com]
1. Return Eligibility
Customers may request a return within 1 day of receiving their order. To be eligible for a return:
The product must be unused, unaltered, and in its original packaging.
All original tags and accessories must be included.
Proof of purchase (e.g., invoice or order number) is required.
Non-returnable items: Personalized products, perishable goods, and digital content (if applicable).
2. Refund Policy
Full Refund: Approved returns will receive a full refund to the original payment method.
Refunds will be processed within 5–7 business days after the returned item is received and inspected.
Customers will receive email confirmation once the refund is processed.
3. Exchange Policy
If the received item is defective, damaged, or incorrect, Chand Eva offers a replacement subject to availability.
Replacement shipping cost will be covered by the company for defective or incorrect items.
Exchanges must be requested within 1 day of receiving the order. If the replacement is unavailable, a full refund will be issued.
4. Return Shipping
Customers bear the shipping cost for voluntary returns unless the item is damaged or incorrect upon delivery.
We recommend using a trackable shipping method for all returns.
5. Return Process
Contact our customer support at [Insert Email or Phone Number] within 1 day of delivery.
Provide your order number and reason for the return.
Receive a Return Authorization guide with instructions.
Ship the item back following our return instructions.
6. Additional Notes
Returns submitted after 1 day of receiving the order are not eligible for refunds or exchanges.
Chand Eva reserves the right to reject returns that do not meet the above criteria.
This policy ensures fast resolution, customer satisfaction, and efficient processing of orders.
7. Display & Accessibility
The return and refund policy is made visible on our website footer, product pages, and order confirmation emails.
Customers are advised to read and acknowledge this policy prior to purchase.
Summary Table
Type
Timeframe
Conditions
Shipping Responsibility
Returns
1 day
Unused, original packaging, proof of purchase
Customer unless damaged/incorrect
Refunds
Processed within 5–7 business days
Approved after inspection
N/A
Exchanges
1 day
Defective, damaged, incorrect items
Chand Eva for defective/incorrect
This policy ensures Chand Eva provides a clear and fast return and refund process within 1 day of order receipt, maintaining transparency and customer trust.